Terms and Conditions
Event Tickets
Available for pre-sale only.
Purchase in person at Twelvefold or via twelvefold.com.au.
Tickets are non-refundable unless event is cancelled or rescheduled by the event organisers.
Tickets must be presented upon entry.
Refund Policy Overview
Our refund and returns policy is available for our non-perishable retail products only and lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned.
Eligable returnable items:
- Non-perishable retail products
Ineligible items:
- Food and beverage
- Event tickets
- Gift cards
- Perishable retail products
- Any sale item
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will advise you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Need help?
Contact us at [email protected] for questions related to refunds and returns.